1. Definitions
"You" or "Your" refers to the individual who has submitted personal information on this website and is using the online consultation and prescribing services provided by WeightLossRx and its associated pharmacy for the supply of medication.
"We", "Us" or "Our" refers to Khela Medical Limited, trading as WeightLossRx.
"Website" refers to the pages of www.weightlossrx.co.uk which allow users to complete online consultations, receive prescriptions, and order medications for delivery.
2. Declaration
By using this website, you confirm that you:
- Wish to participate in the online prescribing and medication delivery service;
- Agree to these Terms and Conditions;
- Understand that prescriptions are issued based on the information you provide.
If you do not agree to these Terms, you must not use this Website.
3. Medical Consultation and Prescriptions
You agree that all information you provide through our assessments, emails, phone calls, and messages is truthful, accurate, and complete.
Medication is prescribed solely based on the information provided by you. We are not liable for any loss or harm resulting from incomplete or incorrect information.
You agree to notify us of any side effects or adverse reactions to treatments provided via this Website.
You confirm that you will inform your GP of any medication or advice you receive through WeightLossRx.
4. Clinician Responsibilities
Our clinicians are registered with the General Pharmaceutical Council (GPhC) and hold independent prescribing qualifications.
Each clinician is individually responsible for the prescriptions they issue based on their clinical judgment. Prescriptions are issued at the sole discretion of the prescriber.
5. Your Responsibilities
You acknowledge that this service does not replace your GP. You should consult with your GP when advised or when health needs arise.
You must read all patient information leaflets and medication packaging carefully.
If you do not understand any part of the online consultation or medical advice provided, you agree to seek clarification from our clinicians before proceeding.
6. Pharmacy and Dispensing
Prescription medications are dispensed by:
ZS Pharma Limited
109a Barkby Road, Leicester, LE4 9LG
Pharmacist: Sarfraz Patel (GPhC Reg No: 9010891)
You authorise prescriptions issued through the Website to be sent electronically to our dispensing pharmacy.
The pharmacy will dispatch medications to the delivery address you provide. You are responsible for any applicable dispensing and delivery charges.
7. Delivery and Liability
Medications are dispatched via Royal Mail Tracked 24.
Delivery timeframes are indicative and not guaranteed.
We are not liable for any failure by delivery services or delays caused by third parties.
If delivery is made to the address you provide, any signature at that location (including neighbours) will be deemed receipt of goods.
For non-signed deliveries, Royal Mail's tracking information is deemed evidence of delivery.
8. Damaged or Incorrect Deliveries
If your medicine is:
- Damaged
- Incorrect
- Undelivered
You agree to contact the dispensing pharmacy directly to arrange advice, resolution, or redelivery as required.
9. Identity Verification
In line with UK regulations, your identity may be verified through:
- Submission of photo ID
- Electronic checks against third-party databases (e.g. soft credit checks)
These checks do not affect your credit score.
10. Payment and Charges
You are responsible for providing valid payment details.
We may suspend dispatch of medication if your payment fails or is flagged as invalid.
Payments are securely processed via Stripe Payments, using continuous authority, which allows for future payments or refunds.
To help prevent fraud, we may verify your name, address, and personal information against third-party databases. These checks are solely for identity confirmation and do not involve a credit check.
11. Data Privacy and Consent
By using our services, you consent to:
- The processing and sharing of your personal and health information with doctors, clinicians, and pharmacy staff acting on our behalf.
- The secure electronic exchange of your data to facilitate medical consultation and prescription services.
Your data will be processed in accordance with our Privacy Policy and relevant UK data protection laws including GDPR.
12. Exclusion of Liability
We, including our directors and staff, are not liable for:
- Any indirect or consequential losses resulting from use of the Website or services;
- Any harm arising from failure to follow our advice or provide accurate information.
This exclusion does not apply to claims related to:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation.
13. Governing Law
These terms are governed by English Law.
All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
14. Links to Other Websites
Our website may contain links to third-party sites.
We do not control these websites and are not responsible for their content or privacy practices.
You are advised to review the privacy policies of any linked websites independently.
Copyright © WeightlossRx 2025
