Shipping & Returns

Shipping Information

We ship all orders using Royal Mail Tracked 24, which aims to deliver the next working day.

- Delivery is free on all orders over £50

- A delivery fee applies to orders below this threshold

- Royal Mail delivers Monday to Saturday

Orders are typically dispatched within 24 hours of being placed, provided they are submitted Monday to Friday before 4:30 PM. Orders placed after this time or on weekends or public holidays will be processed on the next working day.

Please note: Your order will remain in 'pending' status until all necessary actions are completed, including any required follow-ups from our customer service or clinical teams. Once dispatched, tracking will be provided.

Once your order has left the pharmacy, Royal Mail is responsible for delivery. For missed deliveries or redelivery arrangements, please contact Royal Mail directly.

Where We Ship

We currently ship to addresses within the United Kingdom and Ireland.

Returns Policy

We aim to make returns as simple and transparent as possible.

Non-Medicinal Products

If you wish to return non-medicinal items (such as supplements or accessories), these must:

- Be in original, unopened packaging

- Be in resalable condition

If these conditions are not met, we reserve the right to refuse a refund.

Medicines / Prescription Products

Unfortunately, we cannot accept returns or offer refunds on medicinal or prescription items once they have been dispatched. This is due to UK pharmaceutical regulations, which require these items to be either used or safely destroyed once issued.

Contact Information

For full details, please refer to our Terms & Conditions.

If you have any questions, feel free to contact us at:

Email: hello@weightlossrx.co.uk

Phone: 0208 050 0379