Privacy Policy

1. Who We Are

Khela Medical Limited

Trading as: WeightLossRx

Website: www.weightlossrx.co.uk

Email: hello@weightlossrx.co.uk

Phone: 0208 050 0379

Registered Address: 20 Calthorpe Road, Birmingham, B15 1RP

Dispensing Pharmacy:

ZS Pharma Limited

109a Barkby Road, Leicester, LE4 9LG

Pharmacist: Sarfraz Patel, GPhC Reg No: 9010891

We are the data controller of the personal information we collect and process. This means we are responsible for ensuring our systems, staff, and partners comply with UK data protection laws.

2. What Data We Collect

We collect different types of personal data depending on the services we provide:

To Dispense Medication:

- Full name, address, date of birth, NHS number

- Prescribed medication and dosage

- Communication with your GP or healthcare provider, if necessary

Medical Questionnaires:

- Medical history and current health conditions

- Previous prescriptions

- Communications with our clinicians (via email, phone, or SMS)

Account and Identity Information:

- Email, phone number, login credentials

- Demographics (age, weight, gender)

System and Technical Data:

- IP address, browser type, device type, location

- Site usage data (e.g. pages visited)

3. Special Category (Health) Data

We may process health data, which is considered a special category of personal data under UK GDPR. This is only done with your explicit consent and strictly for the purpose of providing healthcare services.

4. How We Use Your Data

We use your data to:

- Register and manage your account

- Process prescription requests and dispense medication

- Provide medical assessments through partner clinicians

- Communicate with you about your treatment

- Improve our website and services

- Comply with our legal and regulatory obligations

- Send relevant marketing content (only with your consent)

5. Sharing Your Data

We may share your personal information with:

- ZS Pharma Limited for the purpose of dispensing medications

- Partner clinicians for medical assessments and prescriptions

- Service providers (e.g. payment processors, IT systems)

- Legal authorities, where required by law

6. Payment Information

All payments are processed securely and in accordance with financial regulations. We do not store full payment card details on our systems.

7. Data Retention

We retain personal data only for as long as necessary:

- To fulfil the services requested

- To comply with legal, regulatory, and clinical obligations

- For internal audit and record-keeping

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. These include encryption, secure systems, access control, and staff training.

9. Your Rights

You have the right to:

- Access your data

- Correct inaccuracies

- Request deletion ("right to be forgotten")

- Restrict or object to processing

- Transfer your data

- Withdraw consent at any time

Email: hello@weightlossrx.co.uk

Phone: 0208 050 0379

10. Complaints

If you are unhappy with how we use your data, please contact us. You can also complain to the Information

Commissioner's Office:

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk

11. Cookies

We use cookies to:

- Analyse website usage

- Enhance user experience

- Remember user preferences

You can disable cookies via your browser settings. See our Cookie Policy for full details.

12. Clinician and Pharmacy Responsibilities

Partner clinicians assess your suitability for treatment and prescribe medication when appropriate. ZS Pharma Limited dispenses your medication and maintains appropriate records as required by the GPhC.

13. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

- Article 6(1)(b): Contract performance

- Article 6(1)(c): Legal obligations

- Article 6(1)(a): Consent (for marketing/health data)

- Article 9(2)(h): Health purposes carried out by professionals

14. Changes to this Policy

We may update this Privacy Notice periodically. Changes will be posted on this page and, where appropriate, notified by email.